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@Bob. I recognise your first 2 points. The third however might be a symptom or result, not a cause. Or is it information skills you are refering to? How come metadata are not used? Clearly there is a rationale to put some effort in this? @Nigel. I... |
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Luc de Ruijter • @Nigel Are (customer) keywords the real cause for not finding stuff? In my opinion this limits the chalenge (of building effective intranet/websites) to building understandable navigation patters. But is navigation the complete story... |
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I agree with Bob but I'd add to point two not speaking our user base's language. How many companies offer a failure to find for example (i.e.if you fail to find something in a search you submit a brief form which pops up automatically stating what yo... |
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Karen Glynn • I think the third one listed by Bob is an effect not a cause. Anothe cause could be data being structured in ways that employees don't understand - that might be when it is structured by departments, so that users need to know who does... |
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Bob Meier • I really like Nigel's point about the importance of feedback loops on Intranets, and without those it's hard to build a system that's continually improving. I don't have any data on it, but I suspect most companies don't regularly review ... |
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Bob Meier • Don't know if these are top 3, but they're pretty common find-ability issues: 1. Lack of metadata. If there are 2000 documents called "agenda and minutes" then a search engine, fancy intranet, or integrated social tool won't help. 2. ... |
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Hi Luc, I think regarding Comms not listening that it is two way. If people are expecting to find something with a certain title or keyword and comms aren't recognising this (or not providing adequate navigation to find it) then the item is unlikely ... |
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Karen Glynn • Luc, the info came from the Neilsen group Helen Bowers • @Karen Do you know if the Neilsen info is available for anyone to look at? Karen Glynn • I don't know to be honest - it was in one of the 'paid for' reports if I remember corre... |
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