“If Jeff ever leaves…” I’m sure you have experienced the “Oh crap” feeling where you have a problem and Jeff is on vacation or unavailable. Jeff happens to be one of those people who’s worked at your organisation for years …

Rewriting the knowledge management rulebook… The story of “Glyma” for SharePoint Read more »

Hi all One of the conversation areas in SharePoint life that is inevitably complex is that of records management since there are just as many differing opinions on records management as there are legal jurisdictions and different standards to choose …

Making Sense of SharePoint and Digital Records Management… Read more »

Hi Those of you who get an RSS feed of this blog might have noticed it was busy over last week. This is because I pushed out 4 blog posts that showed my analysis using IBIS of a detailed linear …

Why can’t people find stuff on the intranet?–Final summary Read more »

Hi and welcome to my final post on the linkedin discussion on why users cannot find what they are looking for on intranets. This time the emphasis is on synthesis… so let’s get the last few comments done shall we? …

Why can’t users find stuff on the intranet? An IBIS synthesis–Part 4 Read more »

Hi all This is the third post in a quick series that attempts to use IBIS to analyse an online discussion. The map is getting big now, but luckily, we are halfway through the discussion and will have most of …

Why can’t users find stuff on the intranet? An IBIS synthesis–Part 3 Read more »

Hi all This is the second post in a quick series that attempts to use IBIS to analyse an online discussion. Strange as it may sound, but I believe that issue mapping and IBIS is one of the most pure …

Why can’t users find stuff on the intranet? An IBIS synthesis–Part 2 Read more »

About bloody time eh? The Heretics Guide to Best Practices is now available through Amazon, Barnes and Noble and iUniverse.   ] In Paul and Kailash I have found kindred spirits who understand how messed up most organizations are, and …

The end of a journey… my book is now out! Read more »

I was surprised to see the recent SharePoint Fatigue Syndrome post got some traction in the interweb. As it happened, that particular post was kicking around in an unfinished state for months. The thing is, its not the only “home …

Why SharePoint training sometimes doesn’t deliver (and what to do about it) Read more »

Hiya I have been wrong about many things – I am happy to admit that. In SharePoint land, one of my bigger naive assumptions was that in early 2007, I figured I’d have maybe a 6 month head start before …

SharePoint Fatigue Syndrome Read more »