Rewriting the knowledge management rulebook… The story of “Glyma” for SharePoint

Send to Kindle“If Jeff ever leaves…” I’m sure you have experienced the “Oh crap” feeling where you have a problem and Jeff is on vacation or unavailable. Jeff happens to be one of those people who’s worked at your organisation for years and has developed such a deep working knowledge… Continue reading

Making Sense of SharePoint and Digital Records Management…

Hi all One of the conversation areas in SharePoint life that is inevitably complex is that of records management since there are just as many differing opinions on records management as there are legal jurisdictions and different standards to choose from. Accordingly, a lot of confusion abounds as… Continue reading

Why can’t people find stuff on the intranet?–Final summary

Hi Those of you who get an RSS feed of this blog might have noticed it was busy over last week. This is because I pushed out 4 blog posts that showed my analysis using IBIS of a detailed linear discussion on LinkedIn. To save people getting lost… Continue reading

Why can’t users find stuff on the intranet? An IBIS synthesis–Part 4

Hi and welcome to my final post on the linkedin discussion on why users cannot find what they are looking for on intranets. This time the emphasis is on synthesis… so let’s get the last few comments done shall we? Michael Rosager • @ Simon. I agree. Findability… Continue reading

Why can’t users find stuff on the intranet? An IBIS synthesis–Part 3

Hi all This is the third post in a quick series that attempts to use IBIS to analyse an online discussion. The map is getting big now, but luckily, we are halfway through the discussion and will have most of the rationale captured by the end of this… Continue reading

Why can’t users find stuff on the intranet? An IBIS synthesis–Part 2

Hi all This is the second post in a quick series that attempts to use IBIS to analyse an online discussion. Strange as it may sound, but I believe that issue mapping and IBIS is one of the most pure forms of information architecture you can do. This… Continue reading

The end of a journey… my book is now out!

About bloody time eh? The Heretics Guide to Best Practices is now available through Amazon, Barnes and Noble and iUniverse.   ] In Paul and Kailash I have found kindred spirits who understand how messed up most organizations are, and how urgent it is that organizations discover what… Continue reading

Why SharePoint training sometimes doesn’t deliver (and what to do about it)

Send to Kindle I was surprised to see the recent SharePoint Fatigue Syndrome post got some traction in the interweb. As it happened, that particular post was kicking around in an unfinished state for months. The thing is, its not the only “home truth” type of post that I have… Continue reading

SharePoint Fatigue Syndrome

Hiya I have been wrong about many things – I am happy to admit that. In SharePoint land, one of my bigger naive assumptions was that in early 2007, I figured I’d have maybe a 6 month head start before the rest of the industry began to learn… Continue reading